Say What You Mean

When I was 20, a man I had recently met told me he was at a point in his life where he was getting real clear about his needs, and it took me a minute to realize that this statement directly related to his having just invited me in for the proverbial nightcap. I found this style of proposition less than irresistible – in fact, as my years of assorted proposals fade into distant memory, it stands out as one of the least difficult to refuse, even for a girl who had trouble saying no. My requirements may not have been stringent, but one of them was that the man had to convincingly pretend that his desire for more intimacy – or at any rate less clothing – had something to do with me.

A couple of decades later, we’ve all been to therapy to get clear about our needs, to the point where it is time to declare a moratorium on our promiscuous use of the ‘n’ word. Instead, I propose we go back to the old fashioned, unpretentious ‘want.’ “I want to spend the weekend alone with the phone unplugged.” “I want a pint of Haagen Dazs.” “I want my partner to cater to my every whim while declaring me to be delightfully low maintenance.” In a world of overwhelming need, it seems important to distinguish between the two.

Dressing up a want as a need is common practice, inflating its importance and subtly manipulating the listener in order to increase the likelihood of getting our way. I remember the day my four year old, having been told we were not going to buy an ice cream cone, said plaintively, “ but I need one!” Modern children understand the power of playing the need card.

There is an organization in the United Kingdom called The Plain English Campaign that lobbies for clear, complete and concise language in the public sphere. They hold summer competitions for “waffle-free translations of banking correspondence, tax demands or other letters or forms that people have found incomprehensible.” You have to love people who would do that for fun. But what endeared them to me was the fact that they solicit nominations and vote to create a list of the ten most annoying phrases.

Although it wasn’t on their list, I would nominate the expression, “that doesn’t work for me.” As soon as someone says this I break out in a rash, because in much the same way as we disguise wants as needs, saying something doesn’t work for us is usually a way of dressing up a mere preference in lofty, self-actualized attire. People never say, “I’m sorry, that doesn’t work for me,” when they can’t plan something at a particular time due to a dentist appointment. They say it when they would rather take a nap or play tennis, daring you to question the prioritizing of their spiritual and physical wellbeing.

In heated discussions, rather than objecting to an irritating behavior on its merits, some have been known to intone, “That just doesn’t work for me,” as if your relationship is a small appliance and they are in sole possession of the manual. “See here, it says on page 4, paragraph 8, that you may NOT talk to me like that!” Again, the purpose is to disarm the opposition by suggesting that you hold an exclusive on absolutes from on high, rather than stating your case properly. It’s just a rumor, but I’ve heard judicious use of, “I don’t give a rat’s derriere whether it works for you or not” is a good defense.

Next in line for annoying expressions would be the terms Alive and Awake, when what is meant is stimulated, alert, engaged, energized or focused. Yes, I know the terms are metaphors for becoming less habituated and paying attention, and these are good things, but why not say what you mean? “I’m so alive,” makes it sound like you are a bit more evolved than the general population of sleepwalking corpses. Imagine people in Sub-Saharan Africa learning that Americans pay money for workshops on being alive and awake. Perspective is a beautiful thing.

In Bill McFarlan’s Drop the Pink Elephant: 15 Ways to Say What You Mean…And Mean What You Say, there are two sections that summarize the matter nicely. Section One is called “Dump the Baggage and Create Clarity,” followed by “Be Principled in What You Say.” When my daughter came home from school in the third grade and announced, “Violet is so stupid!” I prodded her into articulating what she found objectionable. Was Violet inconsiderate? Forgetful? Bossy? A smartypants? Mostly this had the effect of shifting my daughter’s annoyance from the beleaguered Violet to me, but I stand by the belief that it is valuable to know precisely why someone rubs you the wrong way before you summarily dismiss her from your social roster.

Manners come in handy in the campaign for plain speaking. In fact, manners and truth are a highly underrated combination. Remember what your mother told you to say at a friend’s house if they were serving liver that made you want to throw up just smelling it? She didn’t tell you to say that liver didn’t work for you. Nor did she tell you to make gagging noises or mime putting your finger down your throat. Instead, she told you to say, “I don’t care for any, thank you, but I’d love some mashed potatoes.” Actually, my mother, who would wear a hair shirt if they made them, said you had to buck up and eat it or else. But other mothers gave you a polite escape plan that cleverly combined truth with diplomacy.

The truth may not set us free, but without it we’ll never get anywhere - evolution on its own is way too slow. Good comedians remind us that there is nothing funnier, and more liberating, than telling the unadorned truth about human behavior in all its petty, idiotic glory. Anything else just doesn’t work for me.

Julia Quiring is a long time essayist for a Seattle area paper. She serves as Managing Editor for Many Rivers, the organization which cordinates the international work of British poet and consultant David Whyte.

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Having a Nice Day (Spring '06 Column)

A couple of weeks ago I visited New York City for the first time. I'm a west coast girl, born and raised in the land of the genetically friendly, so I braced myself for New Yorkers' legendary brusqueness. My expectations were grim but eager, kind of like when I was on the school bus in the fifth grade and Randy Rassmussen passed around a tiny magazine picture reported to be male genitalia. I knew it wasn't going to be pleasant, but it was all part of growing up. As it turned out, I only had one New York encounter that fit the stereotype: the woman taking our tickets to see Les Paul demanded our money, told us how much more we were required to spend inside and ordered us to sit down, with the 'and shut up' clearly implied, making no pretense to care one way or another if we chose instead to turn around and throw ourselves under a bus.

Scary ticket lady aside, however, I found the hospitality of most New York salespeople indistinguishable from that of Seattleites, Vancouverites or San Franciscans. In my random 48-hour sampling, it appeared that the Wonder Bread of warm, fuzzy retail-speak had triumphed, a revelation I found as depressing as people's willingness to pay $300 for a pair of jeans. I didn't actually want to be snapped at, but without realizing it I had been looking forward to a change from the endless parade of formulaic inquiries into my happiness quotient and the somewhat tyrannical admonishments to enjoy my day, evening or weekend. I thought it would be a relief to be allowed to be miserable.

It is time someone said it: the social ritual that begins "How are you?" and concludes with "Have a nice day!" has gotten out of hand. Like so many things, it went commercial and lost its soul. It sold out to the man. I am happy to exchange such pleasantries with those whom I have shared the intimacies of regular patronage - we have a bond forged by my showing up at eight o'clock Sunday morning wearing slippers and sweatpants purchased during the Reagan years; a bond cemented by overhearing me commit the mother's felony: giving in to requests for treats after I'd already said no. They have seen the lines on my face deepen and multiply; they know that I almost never remember to bring my own bags.

A comfortable familiarity grows between people who become acquainted through small interactions over a period of years. We might exchange congratulations or condolences at times of celebration or loss, but for the most part we simply experience the passing of time together; our involvement is through the ordinary transactions of daily life - buying groceries, mailing a letter, choosing the coolest binder for the first day of school. Such transactions take commerce back to its roots - buying what we need from people making their living providing it. This is why we delight in shopping at street fairs or farmers' markets, or buying shrimp and crab from fisherman on the docks. It is one of organized society's most natural arrangements, and it satisfies like a good meal.

Unfortunately, the pleasantries that naturally accompany these exchanges have been packaged and regurgitated as corporate sales policy; stores require their employees to follow rote courtesy protocol and post minimum wage minions at the door to ask us how we are doing when we arrive and wish us well when we leave, as if they were the shopkeeper on the corner who watched our parents age and our children grow up; as if during the ten minutes we are in the store we have developed a relationship that requires closure.

I once noticed that my grandparents never asked, "How are you?" but rather, "Are you keeping busy?" Your emotional state was not their primary concern; they wanted to know whether you had something worthwhile to occupy your time. Maybe it was the protestant work ethic, the 'idle hands are the devil's workshop' thing, but they were on to something. America is supposed to be the land of the insanely busy, but I've been to the mall several times recently and I have to tell you there are millions of people wandering around on any given day who have nothing to do, and retailers are panting for as much of that free time as they can get. If they have to pretend to have a relationship with you, or act like shopping is some sort of exciting experience akin to swimming naked with marine mammals, so be it.

Not long ago I purchased a packet of $6 bubble bath. I would have been happy to just put it in my purse, but I watched mesmerized as the woman behind the counter wrapped it in two different colors of tissue paper, then folded refined brown paper around the outside (carefully leaving bits of the two colors peeking out at artistic intervals), fastened the paper with a gold embossed sticker, put the whole thing in an opaque vellum sleeve and tied it with three different colors of raffia. The only thing missing was a string quartet that played Brahms and a sprinkling of some fragrant herbs, perhaps some kind of exotic aphrodisiac.

It is always disheartening to watch language lose its meaning through misuse and overuse. The word "freedom" has been co-opted for political gain, as have the expressions "family values" and "people of faith." The terms "toxic," "holistic" and "environmentalist" have definitely had their day. I'd hate to have to retire "how are you," but its utterance and our mechanical response has become a social convention devoid of meaning. So I have a suggestion, based on the theory that the market will regulate itself: when asked, tell the person how you really are. Make sure and include your terminally ill relative, your child on probation and your horrific credit card debt. Explain that you might be coping better if only your sex life would ratchet up a notch. Don't forget to make eye contact. Repeat as needed.